Of ethics and courtesy..

I'm not going to discredit anybody. But I really, really, really upset with Bora Ombak. I already sent them an email and I hope they read it.

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Dear Bora Ombak team,

I had dinner with my partner at your café last Saturday night (23rd Feb 2008) around 830pm. The food was okay, but not your staff.

We asked for the bill around 10pm and we were informed that you guys is having problem with the system, and can’t produce the bill. So we waited and nobody attend us for about half an hour. We need to move on so we went to the counter straight asking for a manual bill.

We mentioned all the foods and drinks we had and the guy at the counter counts it. He was dressed smartly in shirt with tie, and I believed he is the floor manager on that night. We would like to use our credit card to pay then we were informed the machine for credit card is down as well. So we paid via cash.

The thing is, the counter guy (I don’t want to call him floor manager as he doesn’t even act like one), not even say sorry for that inconvenience (for us have to wait for long and the hassle of payment), but also not looking at us! What an attitude!

Yes I know, that is none of your fault when the system goes down, but it is a courtesy for you to say sorry.

Ok, let say you still think it wasn’t your fault and it’s not necessary for you to say sorry. How about ‘Thank you for coming’ with a warm smile? I was so surprised when we were handed the balance with cold face like we aren’t invited.

What if we don’t even bring sufficient cash that night? You guys should have informed us earlier if we can pay it with cash when we asked for the bill instead of making us wait until we, ourselves make the move to the counter and are told the situation. And don’t you think it is a courtesy to at least give us complimentary warm water while we were waiting?

I once order pizza at pizza hut Ampang Park (take away) and unexpectedly was given a glass of coke for the wait.

Truthfully, I don’t really mind not getting any water or free stuff from you for the waiting, but when even a SORRY (or THANK YOU) is failed to utter, I think Bora Ombak has a serious issue with courtesy and ethics.

If this keeps on going, I don’t think Bora Ombak will be a choice for me in the future.

Thanks.
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Actually, this is not the first time I am disappointed with their service. There are few times that I said 'I will never come again to this place'. Most of the time because the service is sooo slow, which means we were waiting for the menu like forever and nobody bothered. And there is one occasion that we just walked out of the restaurant after waiting for long and nobody noticed! (hmm that was like middle of last year I think).

Anyway why I keep coming?

The food is good. I mean really, really good. I find myself craving for the seafood tom yam (they have it in Thai style, thick soup base with evaporated milk), the butter prawn and their fantastic straw-bana burst! The spread is big too, and the price is reasonable.

Hmm..half of me said I won't go again but half of me said maybe they will improve, just give it a try another time. After all you go there for food not for the people, aight?


But don't you think both playing important roles?


Anyway, if anyone from Bora Ombak is reading this, I just want to tell that your streamyx connection is not secured. We can go in your Billion router easily.